Help Center
How can we help you today?
FAQs
Find quick answers to common questions
Place an Order
Learn how to browse products and complete your purchase
Payment Options
View available payment methods and Pay Small Small plans
Track an Order
Check the status of your order and delivery
Cancel an Order
Learn how to cancel or modify your order
Returns & Refunds
Information about our return policy and refund process
How to Place an Order
1. Browse Products
Navigate through our categories or use the search bar to find the renewable energy products you need.
2. Add to Cart
Click "Add to Cart" on any product. Review your cart by clicking the cart icon in the header.
3. Checkout
Click "Proceed to Checkout", fill in your delivery details, and choose your payment method.
4. Complete Payment
Select from our payment options including Pay Small Small for flexible installments.
Payment Options
Full Payment
Pay the complete amount using credit/debit cards, bank transfer, or bank deposit.
Pay Small Small (Installments)
Current installment rules:
- Available only for solar panels, inverters, and batteries
- The first payment combines the 20% down payment and the single 4% administrative fee
- The remaining balance can be paid over 6 or 10 scheduled monthly payments, subject to approval
- The total payable includes a 48% financing charge; the 4% administrative fee is charged only once
- The displayed quote includes the applicable financing charge
- Payments are verified manually by an admin using the submitted payment reference
Supported Payment Methods
- Regular purchases: Paystack and other displayed checkout methods
- Pay Small Small: offline payment using instructions supplied after approval
Track an Order
Track your order status and delivery progress in real-time.
How to Track:
- Visit the Track Order page
- Enter your Order ID (found in your confirmation email)
- Click "Track Order" to see real-time status
Cancel an Order
Orders can be cancelled within 24 hours of placement if they have not been shipped.
How to Cancel:
- Go to My Orders
- Find the order you want to cancel
- Click "Cancel Order" button
- Provide a reason for cancellation
- Confirm cancellation
Returns & Refunds
We offer a 14-day return policy for unused products in original packaging.
Refund Timeline: 7-14 business days after approval.
Contact Us
Email: support@renewablezmart.com
Phone: +234 902 229 8109
Hours: Monday - Friday: 9:00 AM - 6:00 PM (WAT)

