RenewableZmart
📚

Help Center

How can we help you today?

How to Place an Order

1. Browse Products

Navigate through our categories or use the search bar to find the renewable energy products you need.

2. Add to Cart

Click "Add to Cart" on any product. Review your cart by clicking the cart icon in the header.

3. Checkout

Click "Proceed to Checkout", fill in your delivery details, and choose your payment method.

4. Complete Payment

Select from our payment options including Pay Small Small for flexible installments.

Payment Options

Full Payment

Pay the complete amount using credit/debit cards, bank transfer, or bank deposit.

Pay Small Small (Installments)

Current installment rules:

  • Available only for solar panels, inverters, and batteries
  • The first payment combines the 20% down payment and the single 4% administrative fee
  • The remaining balance can be paid over 6 or 10 scheduled monthly payments, subject to approval
  • The total payable includes a 48% financing charge; the 4% administrative fee is charged only once
  • The displayed quote includes the applicable financing charge
  • Payments are verified manually by an admin using the submitted payment reference

Supported Payment Methods

  • Regular purchases: Paystack and other displayed checkout methods
  • Pay Small Small: offline payment using instructions supplied after approval

Track an Order

Track your order status and delivery progress in real-time.

How to Track:

  1. Visit the Track Order page
  2. Enter your Order ID (found in your confirmation email)
  3. Click "Track Order" to see real-time status

Cancel an Order

Orders can be cancelled within 24 hours of placement if they have not been shipped.

How to Cancel:

  1. Go to My Orders
  2. Find the order you want to cancel
  3. Click "Cancel Order" button
  4. Provide a reason for cancellation
  5. Confirm cancellation

Returns & Refunds

We offer a 14-day return policy for unused products in original packaging.

Refund Timeline: 7-14 business days after approval.

Contact Us

Email: support@renewablezmart.com

Phone: +234 902 229 8109

Hours: Monday - Friday: 9:00 AM - 6:00 PM (WAT)

RenewableZmart
Simplifying The Clean Energy Market