Privacy Policy
Protecting your data with professional standards and full compliance
Effective Date: January 10, 2026 | Last Updated: August 19, 2026
Table of Contents
1. Introduction & Commitment to Privacy
Renewablezmart Ltd, trading as RenewableZmart ("we," "us," "our," or "Company"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you use our website, applications, and related services (collectively, the "Platform").
Governing Laws & Standards:
- Nigeria Data Protection Act 2023 and applicable NDPC directives
- Federal Competition and Consumer Protection Act 2018
- General Data Protection Regulation (GDPR), where applicable to EU users
- Other applicable privacy and consumer-protection requirements
2. Information We Collect
2.1 Information You Provide Directly
Account Registration & Profile Information
- Full name, email address, phone number
- Residential and business addresses
- Date of birth (for age verification)
- Government-issued ID information
- Business registration number (CAC - for vendors)
- Bank account details (for payment purposes)
- BVN (Bank Verification Number) - optional
Payment Information
- Credit/debit card details (processed by Paystack only)
- Payment history and transaction records
- Billing address
- Financing, repayment mandate, and repayment history information for Pay Small Small
Communication & Support
- Messages, inquiries, and feedback
- Customer service correspondence
- Support tickets and chat histories
- Reviews and testimonials
2.2 Information Collected Automatically
We collect certain information automatically:
- Device type, OS, browser type, IP address
- Pages visited, search queries, click patterns
- Page load times, Web Vitals, performance metrics
- Cookies and session tokens for authentication
- Location data (with your explicit consent)
3. How We Use Your Information
Service Delivery
Processing orders, payments, deliveries, and customer support
Verification & Compliance
Identity verification, BVN validation, KYC checks, fraud prevention
Platform Improvement
Analyzing user behavior, testing features, optimizing performance
Security & Monitoring
Tracking errors, monitoring security, detecting and preventing misuse
Legal Compliance
Responding to government requests and complying with tax requirements
5. Data Security & Protection
We implement comprehensive security measures to protect your personal data:
Technical Controls
- End-to-end encryption in transit (TLS 1.2+)
- Encryption at rest using industry-standard algorithms
- Secure password hashing with bcrypt
- HTTP-only cookies for token storage
- Regular security audits and penetration testing
Administrative Controls
- Limited access to personal data (need-to-know basis)
- Employee confidentiality agreements
- Regular security training for staff
- Background checks for data access personnel
- 24/7 security monitoring and incident response
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze how you use our Service. You can control cookie settings through your browser, though disabling cookies may affect functionality.
6. Your Data Rights & Choices
Under the Nigeria Data Protection Act 2023 and, where applicable, the GDPR, you may have the following rights subject to lawful limitations:
Right of Access
Request a copy of your data (within 30 days)
Right to Rectification
Correct inaccurate information
Right to Erasure
Request deletion of your data
Right to Data Portability
Receive data in machine-readable format
Right to Object
Opt-out of certain processing activities
Right to Withdraw Consent
Unsubscribe from marketing anytime
How to Exercise Your Rights
- Email us at privacy@renewablezmart.com with "DATA REQUEST" in subject
- Provide your name, email, account ID, and specific request
- We will respond within 30 days (or 60 days for complex requests)
- Identity verification may be required
8. Payment Information
Payment processing is handled by Paystack, a PCI DSS compliant payment processor. We do not store full credit card numbers. Paystack handles all payment information according to their own privacy policy.
7. Children's Privacy
🔞 Age Restriction
Our Platform is NOT intended for users under 18 years old. We do not knowingly collect personal information from children. If we discover we have collected data from someone under 18, we will delete it immediately.
8. Cookies & Tracking Technologies
We use cookies for:
- Authentication: HTTP-only secure cookies (30-90 days)
- Preferences: User settings and language preferences
- Analytics: Understanding user behavior and improving features
- Security: Detecting and preventing fraud
You can control cookie settings in our consent banner or browser settings.
9. Data Retention
- Account Information: Lifetime + 1 year after closure
- Transaction Records: 7 years (tax compliance)
- Payment Data: Not stored (Paystack only)
- Log Files: 90 days (security audit)
- Marketing Data: Until opt-out
- BVN/CAC Data: Duration of vendor status + 1 year
10. International Data Transfers
Your data may be transferred to and processed in Nigeria and other countries. By using our Platform, you consent to such transfers. For EU/UK users, transfers are protected by Standard Contractual Clauses (SCCs).
11. Third-Party Links
Our Platform may contain links to third-party websites and services. We are NOT responsible for their privacy practices. Please review their privacy policies before providing information.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be announced via email and prominent notice on the Platform. Your continued use after changes constitutes acceptance.
Contact Us
Privacy Officer
Company: Renewablezmart Ltd
Address: Suite 209, DBM Plaza, Wuse 2, Off Aminu Kano Crescent, Wuse 2, Abuja, Nigeria
Email: privacy@renewablezmart.com
Subject Line: DATA REQUEST (for data subject requests)
Response Time: Within 5 business days
Data Protection Authorities
Nigeria
Nigeria Data Protection Commission (NDPC)
Nigeria's independent data-protection authority
www.ndpc.gov.ngEuropean Union
Your Local DPA
Your national Data
Protection Authority
(if you are an EU user)
(c) 2026 RenewableZmart. All rights reserved.
Version: 1.1 | Effective Date: January 10, 2026 | Last Updated: August 19, 2026
For compliance with the Nigeria Data Protection Act 2023 and other applicable data-protection laws