RenewableZmart
🛒

Privacy Policy

Protecting your data with professional standards and full compliance

Effective Date: January 10, 2026 | Last Updated: January 10, 2026

Table of Contents

1. Introduction & Commitment to Privacy

RenewableZmart ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and mobile application (collectively, the "Platform").

Governing Laws & Standards:

  • 🇳🇴 Nigeria Data Protection Regulation (NDPR) 2019
  • 🇨🇳 General Data Protection Regulation (GDPR) - EU compliance
  • 🇳🇴 Nigeria's Consumer Protection Framework
  • 🌐 Global Data Protection Best Practices

2. Information We Collect

2.1 Information You Provide Directly

Account Registration & Profile Information

  • Full name, email address, phone number
  • Residential and business addresses
  • Date of birth (for age verification)
  • Government-issued ID information
  • Business registration number (CAC - for vendors)
  • Bank account details (for payment purposes)
  • BVN (Bank Verification Number) - optional

Payment Information

  • Credit/debit card details (processed by Paystack only)
  • Payment history and transaction records
  • Billing address
  • Cheque information (for installment plans)

Communication & Support

  • Messages, inquiries, and feedback
  • Customer service correspondence
  • Support tickets and chat histories
  • Reviews and testimonials

2.2 Information Collected Automatically

We collect certain information automatically:

  • Device type, OS, browser type, IP address
  • Pages visited, search queries, click patterns
  • Page load times, Web Vitals, performance metrics
  • Cookies and session tokens for authentication
  • Location data (with your explicit consent)

3. How We Use Your Information

✓

Service Delivery

Processing orders, payments, deliveries, and customer support

✓

Verification & Compliance

Identity verification, BVN validation, KYC checks, fraud prevention

✓

Platform Improvement

Analyzing user behavior, testing features, optimizing performance

✓

Security & Monitoring

Tracking errors, monitoring security, detecting and preventing misuse

✓

Legal Compliance

Responding to government requests and complying with tax requirements

4. How We Share Your Information

Service Providers

Paystack (payments), SendGrid (email), Meilisearch (search), Render (hosting)

Business Partners

Vendors and installers to process orders and facilitate services

Legal Requirements

Government agencies, law enforcement, and regulatory bodies when required by law

Anonymized Data

We may share aggregated, anonymized data that cannot identify you for research and analytics

5. Data Security & Protection

We implement comprehensive security measures to protect your personal data:

Technical Controls

  • End-to-end encryption in transit (TLS 1.2+)
  • Encryption at rest using industry-standard algorithms
  • Secure password hashing with bcrypt
  • HTTP-only cookies for token storage
  • Regular security audits and penetration testing

Administrative Controls

  • Limited access to personal data (need-to-know basis)
  • Employee confidentiality agreements
  • Regular security training for staff
  • Background checks for data access personnel
  • 24/7 security monitoring and incident response

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze how you use our Service. You can control cookie settings through your browser, though disabling cookies may affect functionality.

6. Your Data Rights & Choices

Under Nigeria's Data Protection Regulation (NDPR) and the GDPR (for EU users), you have important rights:

Right of Access

Request a copy of your data (within 30 days)

Right to Rectification

Correct inaccurate information

Right to Erasure

Request deletion of your data

Right to Data Portability

Receive data in machine-readable format

Right to Object

Opt-out of certain processing activities

Right to Withdraw Consent

Unsubscribe from marketing anytime

How to Exercise Your Rights

  1. Email us at privacy@renewablezmart.com with "DATA REQUEST" in subject
  2. Provide your name, email, account ID, and specific request
  3. We will respond within 30 days (or 60 days for complex requests)
  4. Identity verification may be required

8. Payment Information

Payment processing is handled by Paystack, a PCI DSS compliant payment processor. We do not store full credit card numbers. Paystack handles all payment information according to their own privacy policy.

7. Children's Privacy

🔞 Age Restriction

Our Platform is NOT intended for users under 18 years old. We do not knowingly collect personal information from children. If we discover we have collected data from someone under 18, we will delete it immediately.

8. Cookies & Tracking Technologies

We use cookies for:

  • Authentication: HTTP-only secure cookies (30-90 days)
  • Preferences: User settings and language preferences
  • Analytics: Understanding user behavior and improving features
  • Security: Detecting and preventing fraud

You can control cookie settings in our consent banner or browser settings.

9. Data Retention

  • Account Information: Lifetime + 1 year after closure
  • Transaction Records: 7 years (tax compliance)
  • Payment Data: Not stored (Paystack only)
  • Log Files: 90 days (security audit)
  • Marketing Data: Until opt-out
  • BVN/CAC Data: Duration of vendor status + 1 year

10. International Data Transfers

Your data may be transferred to and processed in Nigeria and other countries. By using our Platform, you consent to such transfers. For EU/UK users, transfers are protected by Standard Contractual Clauses (SCCs).

11. Third-Party Links

Our Platform may contain links to third-party websites and services. We are NOT responsible for their privacy practices. Please review their privacy policies before providing information.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be announced via email and prominent notice on the Platform. Your continued use after changes constitutes acceptance.

Contact Us

Privacy Officer

Email: privacy@renewablezmart.com

Subject Line: DATA REQUEST (for data subject requests)

Response Time: Within 5 business days

Data Protection Authorities

🇳🇴 Nigeria

NITDA

National Information Technology
Development Agency

www.nitda.gov.ng

🇨🇿 European Union

Your Local DPA

Your national Data
Protection Authority

(if you are an EU user)

? 2026 RenewableZmart. All rights reserved.

Version: 1.0 | Effective Date: January 10, 2026 | Next Review: January 10, 2027

For compliance with NDPR and GDPR regulations

? Back to Home